Headings ---------- 14. General Regulations is continued from previous page.
Page Text ---------- GENERAL REGULATIONS USE OF SERVICE Subscriber's telephone service is furnished only for use by the subscriber, family, employees, or business associates or persons residing in the subscriber's household, except as the use of the service may be extended to joint users or to persons temporarily subleasing a subscriber's residential premises. The Company may refuse to furnish service or may disconnect a subscriber's telephone service without advance notice when conditions on premises are found unsafe, or if service is used in violation of any law, ordinance, or regulation, or if the subscriber uses vile, abusive or profane language or if the telephone is used to make malicious or nuisance calls. Following such a disconnection the Telephone Company will immediately notify the telephone subscriber thereof and the Public Services Commission. PAYMENT FOR SERVICES All bills are due when rendered, and service is subject to disconnection as provided in these procedures. All charges, except toll charges, shall be billed one (1) month in advance. The subscriber is responsible for payment of all charges for facilities and services furnished. Failure to receive a bill mailed to the last billing address provided by subscriber, does not exempt a subscriber from prompt payment of his account. Accounts which remain unpaid 15 days after bills are mailed shall be disconnected in accordance with these procedures. A penalty of $2.00 shall be added to the bill for payment received after the said 15 days. No disconnection shall be made until 10 days after the subscriber has been mailed a delinquency notice requesting payment. The Telephone Company has the right to remove all telephone facilities and service five (5) days after authorized disconnection, in which event reestablishment of service will be upon the bases of new application. In the event there has been an authorized disconnection, but not removal of the facilities, reconnection will be made upon payment of all due charges. The reconnection charge as authorized in the tariff will be assessed to the next bill. Should the Telephone Company make an unauthorized disconnection, the subscriber would be entitled to a credit of $15.00. The Company shall have the right to request a cash deposit and the installation costs plus one month's rental in advance for the purpose of an applicant establishing credit. The amount of the deposit shall normally be $30 residence, $50 business, but a larger deposit may be required in circumstances involving unusual credit risk. This deposit shall not exceed two-twelfths of the estimated charge for service for the ensuing twelve months. The Company is not obligated to furnish new or additional service to any customer who owes for service previously rendered at the same or different address, until arrangements have been made to liquidate such previous indebtedness which is not barred by the statute of limitations or otherwise discharged by law. The Company may require from any corporation that has not established credit, a personal guarantee from the officer or agent requesting said service. The Company is not obligated to furnish or to continue to furnish service to any customer who has failed to establish credit as prescribed on the Standard Credit Application form.Upon discontinuance of service, the Company shall prepare a final bill and shall refund the balance of the customer's deposit plus accrued interest, if any. After the subscriber has paid the bill for twelve (12) consecutive months, without having had authorized disconnections for nonpayment, or authorized delinquency notice mailed, the company shall promptly refund the deposit plus accrued interest, if any. Challenges of any amounts billed will be subject to the provisions of the Federal Truth in Lending Act, which provides in part: (a) All items in a bill or those which need further explanations must be made to the company, in writing, on a separate piece of paper, not the bill itself, within 60 days of the mailing date giving sufficient information to permit the Company to check out the complaint. (b) INNOVATIVE TELEPHONE must acknowledge the letter within 30 days unless they are able to correct the bill within those 30 days. (c) Within 90 days after receiving the letter, INNOVATIVE TELEPHONE must either correct the error or explain why they believe the bill is correct. DISPUTED BILLS In case of a dispute between a subscriber and the Company as to the correct amount of a bill rendered by the Company for the service furnished to the subscriber which cannot be adjusted to mutual satisfaction, the subscriber may deposit with the Public Services Commission the amount in dispute. The Commission's address is P.O. Box 40, St. Thomas, Virgin Islands 00804. Upon receipt of said deposit, the Commission will investigate the complaint and communicate its finding to the parties. The making of such deposit prior to the date on which disconnection is authorized will suspend the right of the Company to make such disconnection for nonpayment until after the Commission has made findings under the Rule and specified a time within which the subscriber must pay the Telephone Company. TAMPERING WITH EQUIPMENT Subscriber may not install, rearrange, disconnect or remove, or permit others to install, rearrange, disconnect or remove any equipment or wiring that is the property of the Telephone Company. The Telephone Company shall have the right to charge the subscriber the tariff rate for any unauthorized installations or re-arrangements made. The Telephone Company may refuse to furnish or may deny service to any person, firm or corporation on whose premises is located any telephone equipment which shows any evidence of tampering, manipulation or operation, or use of any device whatsoever for the purpose of obtaining telephone service without payment of the charge applicable. 38
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