Headings ---------- 07. Innovative Telephone Information is continued from previous page.
Page Text ---------- INFORMATION OUR Mango Tango Art Gallery CUSTOMERS NEED TO KNOW MAX JOHNSON CUSTOMER'S TROUBLE-SHOOTING TIPS No Dial Tone on Phone(s) - Unplug phone(s) from jack and wait 1 minute. Plug in one phone at a time and check for dial tone. If problem persists, report your trouble to 912 Repair Service. Hearing Radio Station on Line - Unplug phone(s) and check again. If you have more than one phone, check all phones. If problem persists, report your trouble to 912 Repair Service. Noise (static, hum) - Unplug phone from wall jack. Plug another phone into jack, if line is clear, replace cord or phone. If problem persists, report your trouble to 912 Repair Service. Can't Receive Calls - When a number is called and you get a fast busy signal, your phone may be call forwarded. Dial *72 and listen to the recording. If phone rings only once and cuts off, unplug all devices connected to the phone (i.e.: computers, fax, Caller ID, etc) wait 1minute then plug in phone and check. If problem is eliminated, you may have a defective device connected to the line. Check each device separately. If problem still persists, report your trouble to 912 Repair Service. Clicks & Cut Off - If problem exists on all phones, report it to 912 Repair Service. If problem exists on only one phone, shake the cord connecting the hand set to the phone (coil cord), if problem worsens or lose dial tone, you have a defective coil cord. Change the cord or phone Hearing Another Party on Your Line - Attempt to get other parties phone number and contact 912 Repair Service. You do not need to be home for this problem to be corrected. Report this problem only if you can hear them in the background and you are NOT using a cordless phone. If you have a cordless phone, try switching channels or move the base to an alternate location. If this problem persists, discontinue use of that cordless phone. Stutter or Beeping Dial Tone - Verify if you have Voice Mail Service from the Telephone Company. If you do have this service, system is notifying you to check your messages in your mailbox. To clear the stutter dial tone, you must check your messages. If you use this line for dialing out via a modem of any type (computer, fax, etc) then it may not connect until this feature is cleared. If you do not have the Voice Mail Service feature, please contact 912 Repair service to report the problem. REPORTING YOUR TROUBLE TO 912. OUR REPRESENTATIVE WILL ASK 1. Your name, address and telephone number. Please give accurate directions and include a landmark if possible. Be sure your address is posted visibly outside. 2. A brief description of the trouble. 3. A telephone number at which you can be reached or the name of the person who can convey the message to you. 4. Whether you have tested the phone(s). 5. Innovative Telephone is not responsible for phone equipment or the telephone wire inside the customer's premises. FOR LOCAL CALLS - INNOVATIVE TELEPHONE customers are charged for calls to Directory Assistance. A basic allowance of five (5) calls per month is provided. All calls to 913 over the allowance are billed at 25 cents per call. EXEMPTIONS FOR PEOPLE WITH DISABILITIES - Those who are visually or physically handicapped may apply for exemptions from these charges by contacting our Customer Service Representative. This exemption applies only to their residence telephone. FOUR WAYS TO SAVE ON DIRECTORY ASSISTANCE CHARGES 1. Write down the numbers that you call frequently. Circle or underline a number to find it quickly a second time. 2. If you need two (2) numbers, request them at the same time. Once a call to Directory Assistance is placed, a second listing is given at no extra charge. 3. You can save the cost of a second call if you can supply complete information to the operator: exact location, accurate spelling and full name. 4. If you are not sure of the name or spelling of a restaurant, store or business, check the INNOVATIVE TELEPHONE YELLOW PAGES under the appropriate classification. 27
Navigation ---------- Previous Page - Next Page -U.S. Virgin Islands Choose a different directory. Innovative Directories Online Phone Book